Zoom Partners with OpenAI, Adds generative AI to Zoom IQ

Zoom, the popular video conferencing platform, has announced that it plans to expand its smart companion, Zoom IQ, and work with OpenAI to create a more flexible approach to AI. The company said that it will take a federated approach to AI, which means deploying a combination of AI models from those developed in-house and those developed by leading AI companies such as OpenAI or their own models for select customers. This approach will allow Zoom to make generative AI a driving force in making customers’ organizations more productive.

Zoom CEO, Eric Yuan, recently said that the age of AI and large language models has arrived, and Zoom is looking into ways it can benefit its customers by deploying this technology. The company believes that by expanding its smart companion, Zoom IQ, it can provide the most value for customers’ diverse needs. Zoom IQ already provides customers with access to smart meeting recordings, while Zoom IQ for Sales, launched in April 2022, uses AI to capture insights from customer interactions to help boost sales performances. By working with OpenAI, Zoom can access some of the most advanced AI technology available today.

What is the Federated Approach to AI?

The federated approach to AI means deploying a combination of AI models. This approach allows companies to use the best models for their specific needs. Zoom will be able to provide the most value for customers’ diverse needs by using a combination of AI models developed in-house, those developed by leading AI companies such as OpenAI, or for select customers, their own models.

The federated approach to AI is highly flexible and allows companies to use the best AI models for their specific needs. Zoom will be able to provide customers with customized models that are tuned to their specific vocabulary and scenarios. This will lead to better performance and more accurate results. Additionally, the federated approach to AI will allow Zoom to make generative AI a driving force in making its customers’ organizations more productive.

Zoom IQ Features

Zoom IQ is Zoom’s smart companion that provides customers with access to smart meeting recordings, and AI-powered insights from customer interactions to help boost sales performances. With the recent expansion, Zoom IQ will now offer the following new capabilities:

Zoom IQ has been a valuable tool for customers who are looking to maximize their productivity during virtual meetings. Now, with the addition of generative AI capabilities, Zoom IQ has become even more versatile.

The three new capabilities that have been added to Zoom IQ are Chat Compose, Email Compose, and Meeting Summary. Chat Compose allows users to compose messages based on the context of their chat conversations. The tool can be customized to change the tone of the message and suggest responses. Similarly, Email Compose takes the conversational context from prior Zoom Meetings, Zoom Phone calls, and email threads to draft email suggestions. This feature will initially be available in Zoom IQ for Sales.

Meeting Summary is another new addition to Zoom IQ that generates summaries of meetings and captures the post-meeting next steps that users can share directly via a team chat, a Zoom Calendar invite, or in an email. This feature is designed to help keep track of what was discussed during the meeting and what needs to be done next.

Zoom’s Other Platform Additions

Aside from the new generative AI capabilities in Zoom IQ, Zoom has also announced some other additions to its platform. One such addition is Intelligent Director, a new capability available within Zoom Rooms that will determine the best angle of the individuals in the room to display within the meeting. This feature is designed to make virtual meetings feel more natural and engaging.

Additionally, Zoom Scheduler now integrates with Google Calendar and Microsoft 365 to share meeting participants’ availability with others to make finding a convenient meeting time easier. And finally, Zoom Spots, which has been renamed Zoom Huddles, is now available globally for customers to request early access. Zoom Huddles is a new feature that allows for quick and easy virtual meetings with just a click of a button.


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